About the webinar

Effective communication is the cornerstone of all relationships. In the community services sector, practitioners frequently navigate high-stakes, challenging communications that involve conflict and strong emotions. This essential professional development provides the evidence-based knowledge and practical strategies needed to operate constructively and cooperatively in difficult situations.

This online training examines the core elements of communication, explores the origins of conflict, and provides a clear framework for understanding the position of the 'other' and 'self' in interactions. You will learn proven conflict management styles and techniques that empower you to guide discussions toward shared, positive outcomes. The highly practical content offers strategies immediately applicable across clinical settings, professional workplaces, and personal life.

Secure your registration to enhance your specialist skills and equip yourself with the foundational tools to de-escalate tension and foster respectful engagement.

Learning outcomes

Participating in this online professional training will enable you to:

• Understand the key elements of effective communication to enhance clarity and rapport in challenging interactions.
• Identify and understand the origins and dynamics of conflict to better manage its manifestation.
• Apply conflict management styles and techniques that promote cooperative conduct and lead to positive resolutions.
• Develop strategies for operating constructively by effectively managing the positions of 'self' and the 'other' in difficult communications.

Who should attend

This webinar is highly relevant for all professionals involved in family and relationship support services who are committed to ongoing professional development.

The target audience includes:

• Counsellors (Relationship, Family, Individual)
• Psychologists and Clinical Psychologists
• Social Workers and Case Managers
• Family Dispute Resolution Practitioners (FDRP)
• Mental Health and Allied Health Professionals
• Workplace Managers and Leaders

About the presenters

Jayne Ferguson is a highly experienced and respected clinician, certified trainer/educator, presenter, and clinical supervisor. Jayne currently serves as a Centre Manager at Relationships Australia Victoria (RAV) in Ballarat and has dedicated over 25 years to the community and government sector, including more than 15 years with RAV. Jayne sees relationships as the cornerstone of life and is deeply passionate about helping people achieve respectful, meaningful, and fulfilling relationships. They are an authoritative voice in professional training for this sector, drawing on extensive practical experience to deliver immediately applicable skills.

Purchase access

Use the purchase button to process your payment through our secure gateway. As soon as your purchase is complete, we’ll email you the details for immediate access to the recording within our Moodle Learning Management System.

System requirements for online training

To ensure you can participate in this webinar, please have access to the following:

• Desktop or laptop computer
• A reliable, stable internet connection
• Working microphone and speakers
• Webcam (either built-in or external to your computer)
• Headphones (recommended for optimal audio clarity)

Contact us

For further details or questions, please contact our Centre for Learning and Innovation:

Phone: (03) 8573 2222

Email: [email protected]