Gain increased skills and knowledge in identifying and assessing for suicide risk.

Professionals who provide services for individuals or families often need to assess for risk of suicide in their clients or group participants.

For a number of services, assessing for suicide risk is a requirement under the relevant legislation and a clear process needs to be undertaken and documented. Increased suicidal risk has been identified in clients experiencing significant relationship issues as this often impacts upon their emotional health.

Assessments for safety and risk in clients also include the need to assess for suicide risk or engagement in past or present self-harming behaviours. In this workshop, a number of risk assessment frameworks will be considered to assist practitioners to make an informed decision about the level of risk and its impact on the service that the client is seeking.

Risk assessment frameworks will cover the assessment of suicide risk in:

• preparation for and participation in mediation for family dispute resolution;
• face-to-face counselling;
• lawyer negotiations;
• case management of families;
• conducting groups.

Learning outcomes

Participants will gain increased skills in:

• identifying suicide risk, present or past;
• using appropriate risk assessment frameworks;
• asking questions in a sensitive manner;
• understanding our own emotional reactions to such matters;
• when and how to appropriately refer clients for ongoing assistance;
• a summary risk assessment framework.

Ideal for

Counsellors, psychologists, social workers, family dispute resolution practitioners, mediators, lawyers, intake workers, group facilitators, education and health professionals.

Learn the definition of family violence and how to ascertain which behaviours are family violence and which are not.

This workshop introduces non-legal practitioners, such as psychologists, counsellors and social workers, to the requirements and legal obligations of writing court reports, attending court as a witness or support person, and your responsibilities to your clients. We will examine commonly-requested reports such as Parenting Reports, Child Assessments, Family Reports, and Intervention Order assessment reports. Consideration will be given to the laws which govern these reports, including the Family Law Act and the Children and Young Person’s Act.

Learning outcomes

By the end of this workshop, participants will be able to:

• develop knowledge of how the Family Court, Melbourne Magistrates’ Court and Federal Circuit Court of Australia operate
• understand the requirements of attending court as a witness who is subpoenaed
• understand the requirements of attending court as a support person
• understand the purpose, structure and use of a court report
• analyse how reports are used in courts, and the issues that may arise in the process of cross-examination
• analyse the impact of having an on-going professional relationship with clients after the process of court preparation.

Ideal for

Professionals who have been asked to attend court or write a report for a client. This includes psychologists, counsellors, social workers, family workers, allied health and medical staff.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

Explore child-focused, trauma-informed practice skills for working with families impacted by family violence.

Family violence affects a significant number of Australian adults and children each year. One in six women and one in 16 men have been subjected to physical and/or sexual violence by a current or previous cohabiting partner (1). Furthermore, more than two-thirds (68%) of mothers who had experienced violence when they had children in their care said their children had seen or heard the violence (1).

Family violence can have profound short- and long-term physical, emotional and mental health effects on children, even when they have not been directly exposed to the violence. Family violence is also associated with an increased risk of children being victims themselves. Therefore, focusing on the safety of children is crucial when working with families experiencing family violence.

This workshop draws on recent research and case studies to explore child-focused, trauma-informed practice skills for practitioners working with families and children affected by family violence.

Topics

• Intimate partner violence and its impacts on children and family functioning
• Correlations between intimate partner violence and child abuse
• Child-focused and trauma-informed practice
• Understanding and fostering resilience factors
• Ongoing risk assessment and risk management
• Collaborative practice and the service system
• Self-care and managing vicarious trauma.

Ideal for

Counsellors, psychologists, social workers and case managers working with individuals, couples, children and families affected by family violence.

(1) Personal Safety Survey 2016. ABS cat. no. 4906.0. Canberra: ABS.

Enhance your knowledge and skills to effectively conduct therapeutic groups.

This “hands-on” workshop will provide you with skills to enhance your ability to conduct therapeutic groups. Your experience as a workshop participant will be a valuable tool with experiential exercises and role plays as an important part of your learning. We hold the view that having an experience of being a group member is the best learning to become an effective group facilitator.

Learning outcomes

The workshop will assist you to:

• recognise that groups provide us with important information about our client’s interpersonal style
• assist participants in providing feedback to group members in their role as facilitator
• understand the value of using “here and now” experiences within a group
• assist participants in handling difficulties which arise within a group context
• provide participants with strategies if they wish to adopt a more experiential approach to their group work.

Ideal for

Professionals interested in developing their process skills in group facilitation.

This 4-day, practical workshop provides an intensive theory and practical-based learning experience for professionals wanting to further enhance their skills in working with couples.

The training includes interactive role plays, group discussions, self-reflection exercises, and breakout sessions, with all days incorporating case studies and roleplay vignettes.

Day 1 - Moving from individual work with clients to couple relationship work: The changing lens

Topics:

• Understanding ethical and legal responsibilities in couple work.
• Using micro-skills differently for distress and empowerment.
• Understanding triangulation and bias issues.
• Using negotiation and mediation skills.
• Conflict management.

Day 2 - Understanding the dynamics in couple relationships: What happens to the space between the adults?

Topics:

• Navigating any tension between couples.
• Adult attachment issues and their derivatives.
• The uncoupling dynamic.
• Distress cycles.
• Motivation to change – intervention strategies.
• Consideration of interventions:
• Narrative therapy
• Single sessions and solution-focused work
• Emotionally focused therapy
• Acceptance and commitment therapy
• Family systems therapy
• Understanding diagnoses in Diagnostic and Statistical Manual V and their contribution to dysfunctional and functional coupling.

Day 3 - Understanding the dynamics in the counselling session/room: What do you see?

Topics:

• Structuring the session: The beginning, middle and ending
• Risk assessment and management
• Family violence and trauma-informed practice
• Micro-skills in sessions
• Checking in between sessions
• Ending services respectfully
• Referrals.

Day 4 - Working with diverse clients: Language and perception

Consider the differing approaches when working with:

• Trauma and post-traumatic stress disorder
• Same-sex couples
• Neurodiverse clients
• Couples in single session contact
• Polyamorous couples
• Couples from culturally and linguistically diverse backgrounds
• Separated couples
• Couples living together but apart
• Re-partnered couples
• Forced marriage couples
• Arranged marriage couples
• Couples impacted by trauma and/or family violence.

Become a qualified DadStuff trainer to support the dads in your community.

DadStuff is a workshop for dads, father figures and families. Through collaborative group discussion and facilitation training, you'll develop professional development strategies for supporting dads in your community and learn skills for creating more dad-friendly programs and services.

This train the trainer workshop includes all the resources you will need to facilitate this training yourself for your community including; a facilitator manual, participant handbooks and resources.

We’ll share our trainer expertise and resources developed specifically for dads on the topics of:

• 7 types of dad
• healthy family relationships
• bonding with your kids
• connecting with other dads
• dads at work.
• We’ll also talk about what’s happening for dads around Australia.

Learning outcomes

At the end of this workshop, you'll be able to:

• Confidently facilitate the DadStuff training for your community
• Adapt the resources and messaging to suit the individual needs of your training groups
• Engage dads with sustainable strategies to encourage community interaction to benefit the mental health and inclusion of dads in programs.

Ideal for

Professionals in a range of community organisations, social services, schools, and businesses who are committed to supporting fathers.

Discuss practical strategies for managing conflict in different situations.

Conflict occurs when there is both a perceived difference between the interests of the parties concerned and a belief, at least initially, that both sets of interest cannot be met simultaneously. In the workplace, this can happen quite regularly as many people work in teams and need to complete tasks together. Conflict can result in both negative and positive outcomes, depending on how it is managed.

This workshop will discuss a number of practical strategies for managing conflict in different situations and provide participants with skills to implement these strategies. It will cover a clear process that participants can use to achieve positive outcomes and discuss when other conflict resolution processes may need to be engaged.

Learning outcomes

• An understanding of conflict, including the common antecedents of disputes
• An understanding your responses to conflict
• Conflict management strategies and how they are applicable to different situations
• Skills to implement a collaborative and problem solving approach to conflict management
• A conflict resolution process to achieve more positive outcomes
• Self-care strategies and managing emotions.

Ideal for

Staff in a variety of workplaces including the community, education, health and business sectors who deal with conflict from clients, customers, colleagues and management.

Gain the skills to launch and facilitate a therapeutic support group - a task which can be challenging for even the most experienced clinicians.

Learning outcomes

• Learn how to set up an effective therapeutic support group
• Learn how to create a clear aim and focus
• Understand how to design and facilitate appropriate group activities
• Learn about ethical conduct and legal implications
• Understand the importance of setting boundaries
• Learn how to seek additional support

Ideal for

This workshop is designed for clinicians, social workers, community organisation workers, health professionals, youth workers, child and family workers and counsellors at any level of experience.

Family Dispute Resolution (FDR) is a complex process that requires a practitioner to manage challenging dynamics – subtle, bold and unexpected – to provide a safe and appropriate service, make ethical decisions, be an excellent listener, knowledgeable, tech-savvy, child-focused, well balanced, quick thinking, observant, responsive, flexible, reflective and all the while take good care of self as well.

Learning outcomes

• A fresh look at effective communication skills in FDR
• Managing the dynamics of shuttle FDR and those of private sessions
• Effective whiteboard skills (real and online)
• Managing subtle power imbalances and resisting invitations to collude
• Balancing impartiality and empowerment in challenging dynamics
• Mastering reflective practice and self-care

Ideal for

This workshop is designed for FDR Practitioners at any level of experience, who would like to hone their existing skills and add new strategies to their toolkit.

Refresh and enhance your family dispute resolution (FDR) practice skills.

If you are an accredited FDR Practitioner and you want to ensure that your practice is up to date, these short intensive sessions will help to refresh and enhance your knowledge and skills in FDR practice through information sessions, discussion and interactive activities.

Topics include:

• Models of practice
• Intake and assessment processes and FDR obligations
• Managing complex presentations
• Family violence – assessing for and awareness of its impacts in FDR
• Family Law Act - children’s matters
• Certificates and maintaining currency for registration

Learning outcomes

Participants will:

• Focus on currency of FDR skills, knowledge and techniques that will assist in facilitating options for the resolution of disputes
• Understand recent changes to FDR practice
• Be able to assess for suitability of FDR, family violence and mental health
• Build the capacity of participants' FDR practice

Ideal for

Accredited FDR practitioners.

Format

The program consists of three sessions that will cover a range of topics related to conducting FDR in practice. You can pick the topics that are relevant to you, and can attend either one, two or three sessions.

Develop advanced skills for supervising and supporting family dispute resolution practitioners.

Are you supporting Family Dispute Resolution Practitioner (FDR) colleagues? Do you listen to their Family Dispute Resolution (FDR) practice concerns and client dilemmas?

Are you invested in providing professional support to FDR practitioners? If you’re interested in developing advanced skills in FDR Supervision, learning how to facilitate the FDRPs’ practice, assisting practitioners to consider their practice within an educative framework, developing evolving reflective practice for FDRPs and ensuring better outcomes for clients this workshop is for you.

Overview

Day 1 - Concept of supervision and relevance to FDR practice

• What is supervision?
• How does FDR supervision differ from established supervision practices?
• What are the purposes of supervision?
• Supervision models and their advantages/disadvantages, different modalities/practices
• What do practitioners need from, and value most in supervision?

Day 2 - How to understand your role as a FDR supervisor

• Confidentiality, contracting and disclosure
• Managing relationship dynamics in supervision
• The relationship of the supervisor to management
• Ethical dilemmas
• Who supervises the supervisor?

Day 3 - How to/Practical

• Guidelines for being an effective FDR supervisor
• What not to do and what to do
• How to manage FDR supervision becoming counselling?
• Understanding the difference between Coaching, counselling, therapy and FDR
• Time management of supervision
• Frequency of help
• How to ensure supervision is helpful?

Includes:

Active participation, presentation, experiential component, group discussions.

Gain practical skills and knowledge to enhance your work with family violence-impacted individuals and families.

Family violence is a significant and pervasive issue in our communities and in recent years there has been a growing demand for family violence prevention and response services. In Australia, one in six women and one in 16 men experience physical or sexual violence from a current or former partner, and on average, one woman is killed each week and one man is killed each month in a family violence situation.

Services that prevent and respond to family violence require workers who are skilled in recognising and assessing risks, and identifying the most appropriate interventions and approaches for their clients. Recognising the needs of the family violence workforce, this course equips workers with knowledge and practical skills for responding to victims/survivors of family violence, including children, as well as an understanding of perpetrator characteristics, attitudes and behaviours. The training provides information on current industry trends, standards and expectations along with opportunities to learn and practice new skills in a safe and supportive environment.

Learning outcomes

Participants will gain:

• An understanding of the prevalence of family violence, including current issues and trends
• Knowledge of the impacts of family violence on victims/survivors, including children
• Awareness of the characteristics, attitudes and behaviours of perpetrators
• Skills for working with victims/survivors, while keeping the needs of children as a central focus
• A framework of practical steps to assess, manage and report risk
• Strategies for monitoring and maintaining self-care to enable sustainable practice

Ideal for

Professionals wishing to enhance their skills to work with clients impacted by family violence.

Learn about different types of family violence and how family violence can impact workplaces.

Everyone has the right to feel safe and free from abuse and violence in their relationships. Family violence is not only about physical assault but refers to an array of power and control which may include direct or indirect threats, sexual assault, emotional and psychological torment, economic control, property damage, social isolation and behaviour which causes a person to live in fear.

As well as the impact of family violence an individual’s personal life, family violence can also affect workplaces in a variety of ways. These include the need for time off from work to locate and access support services, the potential for parties involved in conflict to present at the other person’s workplace and demanding to see them. Workplaces can also be used as public drop-off points for children.

As well as affecting individuals and families, family violence can also impact workplaces, as it is likely that some staff will have experienced this issue directly or indirectly.

This training is designed to raise awareness about family violence, including what family violence is, the extent of family violence in Australia and how family violence can impact the workplace.

The session also includes information about how to respond initially to a disclosure from a person experiencing family violence.

Participants will learn about:

• Family violence in Australia
• Types of family violence
• The impacts of family violence in the workplace
• Common myths about family violence
• Responding initially to a family violence disclosure
• How to make a referral to a family violence service
• Self-care

This one-day workshop provides an introduction to couples counselling therapy and interventions.

It provides an in-depth exploration as to how to work with couples by demonstrating containment, working with family of origin and goal setting. It will explore some of the key differences between working with individuals and couples, to support practitioners to provide counselling effectively with couples.

Learning opportunities

In this workshop we will:

• Explore the important differences in working with an individual compared to couples
• Identify how to form a therapeutic alliance with a couple
• Demonstrate the fundamentals of couples therapy assessment, including assessing mental health, addictions and family violence
• Demonstrate how to balance competing needs in the counselling session, as well as containing powerful emotions
• Explore how to manage issues of confidentiality
• Demonstrate how to link clients to family of origin and explore its importance
• Explore interventions when working across multiple dynamics with couples
• Reflect on how your own therapeutic self-issues may impact your work with couples

Tailored workshops for your school staff

Our new series of Leadership Circles workshops are designed by experienced mental health professionals to enhance the knowledge and skills you need to support child/youth health and wellbeing.

We can deliver one, some or all of our customised workshops to staff and educators in your school community.

Topics include:

• Responding to family violence
• Supporting separated families
• Leading mental health conversations with children/teens
• Supporting children and/or teens to navigate gender inclusion and diversity
• Supporting children and teens in Rainbow Families
• Leading across cultures

Our customised training offerings are designed to enhance support for children, students and school communities affected by mental health difficulties, trauma, grief/loss and family violence.

Our leadership circles offer:

• Personalised one-on-one consultancy, including initial scoping to ensure we understand your school’s unique need
• A tailored, needs-based approach to workshop design and delivery, led by experienced education consultants
• Research and evidence-led programs that incorporate leading clinical practice
• Flexible learning solutions, with on-site, online, webinar and blended delivery available

If you want to increase your understanding and competency as a wellbeing leader, gain confidence in talking to students, build your collaborative working skills and learn how to plan for safety, our workshops are for you.

Download the Leadership Circles Flyer [PDF, 334KB]

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.

At some stage over their careers, many people will find themselves needing to support or help a colleague or a friend who is in difficult circumstances. Counselling skills can often assist in the management of the colleague or friend’s emotional response to an issue or event. Other situations where a person may need to be the “casual counsellor” include helping a staff member who is a direct report, helping a student or parent in an education setting or assisting a client in a non-clinical situation.

This workshop will focus on how to respond to a range of emotions, language and behaviours that often accompany difficult issues. It will also cover how to recognise when you might intervene as a casual counsellor and when you should refer to other professional helpers. Finally, the workshop will also discuss how you can keep from being too involved with the situation and strategies to take care of yourself.

Learning outcomes

By the end of this workshop, participants will be able to:

• identify when a colleague/staff member/client is not coping emotionally
• apply knowledge of how to decide when to intervene or assist
• demonstrate basic counselling skills including listening, using empathy, questioning and reframing
• apply strategies for their own reactions and the need for self-care.

Ideal for

Staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients.