Course overview

Build confidence in delivering effective family dispute resolution in virtual spaces.

The shift toward online service delivery has transformed how family dispute resolution is conducted. Online environments require practitioners to adapt traditional skills to build rapport, manage conflict, and foster communication across screens.This workshop focuses on the essential micro-skills needed to facilitate family dispute resolution (FDR) online. Designed for professionals working within the family law and community services sectors, this training provides practical strategies to manage the unique challenges of virtual environments—from creating safe and supportive spaces to applying core communication and facilitation techniques that ensure positive outcomes for families.

Who should attend

This training is ideal for:

• Family Dispute Resolution Practitioners (FDRPs)
• Mediators, counsellors, and facilitators working in family law and community services
• Professionals seeking to strengthen their confidence and adapt their communication style for online dispute resolution settings.

Course structure

In this workshop, you will learn how to:

• Apply key FDR micro-skills in an online environment
• Manage interactions sensitively and effectively during video-conference sessions
• Recognise and respond to challenges specific to virtual dispute resolution
• Create a sense of safety, professionalism, and trust while maintaining neutrality
• Support families in navigating complex issues and reaching sustainable agreements

About the presenters

Delivered by experienced FDR practitioners and trainers, this workshop is guided by professionals with:

• Expertise in online and face-to-face FDR practice
• Strong knowledge of the Australian family law environment
• Firsthand experience facilitating dispute resolution in virtual settings

Enrolment and course access

• Registrations close 48 hours before scheduled workshops
• Payment must be received at least 2 business days before the event
• Where an invoice is issued, proof of payment is required 24 hours ahead of the workshop

Technical requirements

To participate in the online workshop, you’ll need access to:

• A desktop or laptop computer
• Reliable internet connection
• Headphones (recommended)
• Microphone and speakers
• A built-in or external webcam

Contact us

For further details or questions, please contact our Centre for Learning and Innovation:

• Phone: (03) 8573 2222
• Email: [email protected]