Accredited Training

Leading Difficult Conversations: Self-Paced Course

Location
Online
Duration
Self-Paced: 15 Hours
Micro-Course: 30 Minutes
Fees
Self-Paced: $250 including GST
Micro-Course: Free of charge
Register online Free micro course

Course overview

Navigate difficult conversations with confidence.

This course provides you with skills to prepare for difficult, professional conversations with colleagues and strategies to help you manage your emotions and support others during these conversations. The course also explores how and why people may react both physically and emotionally to difficult situations and introduces you to common conflict management styles.

Who should attend

This comprehensive self-paced course is ideal for staff in a range of workplaces, including the community, education, health, and business sectors, who may need to support colleagues or clients when faced with a difficult conversation.

Course structure

The course is designed for a self-paced learning experience, allowing you to complete it on your own schedule.

  • The course takes approximately 2 to 3 hours to complete.
  • Throughout the course, you’ll participate in learning activities that will help you to apply the course content to your own context.
  • This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away.
  • You will have access to the course content for 12 months from the date you commence the first module.


After completing this course, you’ll receive the following course completion awards:

  • A certificate of completion for your records.
  • A digital micro-credential badge, which can be displayed on your LinkedIn profile, resume, CV, or email signature to share your accomplishment with colleagues and professional networks.

Preview the course

This free, 5 to 10-minute online micro-course offers a preview of our comprehensive Leading Difficult Conversations self-paced course. It is designed to introduce you to the core principles of preparing for difficult professional conversations and provides a glimpse into the course content.

What You'll Learn

  • Skills for preparing for difficult professional conversations.
  • Strategies to help you manage your emotions and support others during these conversations.


Upon completion, you'll receive a certificate of completion and a digital micro-credential badge to share with your professional network. This micro-course is available anytime and is free of charge. Simply register and follow the prompts. An account will be automatically created for you in our Learning Management System (Moodle), which serves as your online learning hub.

Enrolment and course access

When you register, you will be directed to a payment gateway to finalise your enrolment. After payment, a new account will be created for you in our Learning Management System (LMS), Moodle. Your Moodle account is your online learning hub where you can access this course and other professional development programs.

FAQs

What are self-paced courses?
RAV's self-paced courses are online training programs that allow you to learn at your own pace. These courses are designed to be completed within a 12-month period and cover various topics related to family relationships, mental health, and professional development.
What topics are covered in these courses?

The courses cover a range of topics, including:

  • Professional boundaries in therapeutic and care work
  • Conducting family dispute resolution online
  • Property and financial matters in family dispute resolution
  • Working with dads
  • Casual counselling
  • Managing challenging behaviours
  • Negotiation and conflict management in the workplace
  • Leading difficult conversations
  • Understanding and preventing vicarious trauma
  • Understanding grief
  • Working with clients experiencing grief

Additionally, RAV offers free micro-courses that provide a preview of the comprehensive courses.

How do I register for a course?

To register:

  1. Visit the specific course page on the RAV website.
  2. Click on the "Register" button.
  3. Complete the registration form and payment process.
  4. An account will be automatically created for you in RAV's Learning Management System (Moodle), where you can access the course materials.
What is the cost of these courses?
The comprehensive self-paced courses are priced at $250 including GST. The micro-courses are free of charge.
Will I receive a certificate upon completion?

Yes. Upon completing a course, you will receive:

  • A certificate of completion for your records.
  • A digital micro-credential badge that can be displayed on your LinkedIn profile, resume, CV, or email signature.
How long do I have access to the course materials?
You will have access to the course content for 12 months from the date you commence the first module.
Can I preview a course before committing?
Yes. RAV offers free micro-courses that showcase key elements from the comprehensive self-paced courses. These are ideal for anyone who wants to learn about the topics on offer before starting a comprehensive course.
Are these courses suitable for professionals?
Absolutely. The self-paced courses are designed for professionals in the community, health, and education sectors. They provide practical skills and knowledge applicable to various professional settings.
What technical requirements are needed?

To access the courses, you will need:

  • A desktop or laptop computer.
  • A reliable internet connection.
  • Headphones (recommended).
  • Microphone/speakers.
  • Webcam (built-in or external).
Who can I contact for support or more information?
For any inquiries or support, you can contact RAV's Centre for Learning and Innovation: Phone: (03) 8573 2222 Email: [email protected]
Relationships Australia Victoria acknowledges the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waterways of Australia. We support Aboriginal people’s right to self-determination and culturally safe services.

Centre for Learning and Innovation

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