Course overview

Who should attend

This course is suitable for a wide range of professionals in fields such as counselling, social work, community services, education, healthcare, and customer service. It is for anyone who wants to enhance their skills in responding to and managing challenging behaviours in their work environment.

Course structure

The course is designed for a self-paced learning experience, allowing you to complete it on your own schedule.

• The course takes approximately 3 to 4 hours to complete.
• Throughout the course, you’ll participate in learning activities that will help you apply the course content to your own context.
• This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away.
• You will have access to the course content for 12 months from the date you commence the first module.

After completing this course, you’ll receive the following course completion awards:

• A certificate of completion for your records.
• A digital micro-credential badge, which can be displayed on your LinkedIn profile, resume, CV, or email signature to share your accomplishments with colleagues and professional networks.

Preview the course

Register for free to access a 5 to 10-minute micro-course providing a sample from our full Managing Challenging Behaviours self-paced course. This micro-course equips you with strategies to defuse situations when clients, colleagues, or community members are exhibiting strong emotions or difficult behaviours.

Upon completing this micro-course, you’ll receive a certificate of completion and a digital micro-credential badge. You can display this badge on your LinkedIn profile, resume, CV, or email signature to share your accomplishment with colleagues and professional networks.

This free micro-course is ideal for staff working in community organisations, social services, schools, or businesses who are considering the full Managing Challenging Behaviours course and want to explore a sample. It suits anyone dealing with challenging clients or colleagues seeking practical skills and techniques.

The micro-course is available anytime at no cost. Simply register and follow the prompts.

Enrolment and course access

When you register, you will be directed to a payment gateway to finalise your enrolment. After payment, a new account will be created for you in our Learning Management System (LMS), Moodle. Your Moodle account is your online learning hub where you can access this course and other professional development programs.

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