Our course combines online, self-paced learning with workshops and assessments that are delivered in-person or online.

Online learning
Includes readings, interactive activities, demonstrations, video presentations and collaborative learning, to provide you with the theory and knowledge required to move on to practical activities. Depending on individual learning styles, this component involves approximately 25-28 hours (4 days) of learning.

Practice and assessment
Enhance your online learning and develop your mediation skills with our practical workshops and assessment. Experienced trainers will provide you with feedback across learning opportunities, in a safe and supportive environment. Workshops and assessments are undertaken across 6 days, either online, in-person or through a combination of both (in line with the intake selected).

This course provides unique access to the CHCSS00142 Mediation Skill Set units. During these units, you'll develop vocational skills required for mediation, by:

• micro and process skills
• Participating in simulated client mediation sessions
• Completing documentation and assessments relevant to industry practice.

Course outcomes

Upon completion of the course, you will also gain a statement of attainment for CHCSS00142 Mediation Skill Set.

• CHCMED004 Prepare for Mediation
• CHCMED005 Facilitate Mediation
• CHCMED006 Consolidate and Conclude Mediation

The course will equip you with the knowledge and skills required to:

• Understand the theory and practice of the mediation process
• Assess if a conflict is suitable for mediation
• Facilitate the mediation process
• Understand how mediation can be applied in a variety of contexts
• Respond to specific issues that may arise in the process (for example, power imbalances)
• Assist parties to document mediation agreements.

You’ll undertake simulated client mediation sessions, observed and assessed by AMDRAS accredited assessors to become eligible for accreditation under the AMDRAS. A written assessment completed for the mediation skill set will also meet the requirements of AMDRAS written assessment.

Relationships Australia Victoria is an accredited AMDRAS body and training provider.

• CHCSS00142 Mediation Skill Set and AMDRAS Certificate of Training and Assessment
• Puts theory into practice with workshops and assessments
• Facilitated by skilled and experienced mediators
• Online, in-person and hybrid formats
• Affordable fees and payment plans available
• Informed by 75 years of service delivery experience and 40 years of mediation expertise

Recognition enables students to have their existing skills and knowledge relating to mediation acknowledged and status granted where appropriate.

This is available for people with extensive and relevant prior experience in conflict resolution, mediation or facilitation.

To apply for recognition of prior learning (RPL), you will need to provide evidence of the competencies needed for mediation by completing the RPL Application and Assessment Form, which is available from the RAV Training Team.

We are committed to transparent fee disclosure. Course fees, along with any additional costs—such as laptops, internet access, or software like Microsoft Office—will be clearly outlined before enrolment. Please reach out if you need help understanding these costs or finding affordable options.

$3900. Includes assessments. 

To successfully participate in our courses, students are expected to have basic digital literacy skills. You’ll need access to a computer or laptop, a stable internet connection, and software such as Microsoft Office. If you’re unsure about these requirements or need support, please let us know—we’re here to help.

We understand that students have different levels of digital confidence. We encourage you to let us know if you need support with using technology. Our team can help you build your skills or connect you with learning support tailored to your needs. 

We are committed to creating a culturally safe, respectful, and inclusive learning environment that supports all students. We strongly encourage enrolments from Aboriginal and Torres Strait Islander peoples and aim to ensure our training practices honour and reflect the richness of First Nations cultures.

We welcome and support students with disability. We understand that the needs of each learner vary. If you wish to disclose your support needs, we’ll work with you to identify suitable learning adjustments. If we are unable to meet your specific support requirements, we will refer you to suitable services or training providers better equipped to assist you.

If you need support with reading, writing, or numeracy, assistance is available. You can contact the Reading Writing Hotline by visiting readingwritinghotline.edu.au or calling 1300 655 506 for free and confidential help.

Our training environment promotes equality, inclusion, and respect for all. We value the diversity of our student community and are committed to providing an inclusive space for people of all backgrounds, cultures, gender identities, abilities, and ages.

We aim to support all learners, but if we are unable to meet your individual learning or support needs, we will inform you openly and respectfully. We will also assist you by referring you to another provider or service that can better meet your needs.

We care about your wellbeing. Our team is here to support you not just academically, but personally too. If you need help, whether with your mental health, learning, or personal matters, please reach out, your wellbeing matters to us.

Your feedback helps us grow and improve. We encourage all students to share their ideas, concerns, or suggestions at any stage of their learning journey. You can contact us directly—we value what you have to say.

From 1 January 2015, students undertaking nationally accredited training with RAV (i.e. enrolling into VET courses) will need to set up a Unique Student Identifier (USI) and provide this to RAV’s administration team via email.

RAV is required to record and verify a USI for each student.

For more information and help to apply for a USI, visit usi.gov.au

RAV approaches learning as a journey undertaken with the student. RAV will undertake appropriate steps to identify the support needs of learners, and work together with the learner to develop options and solutions to support them in the most appropriate way.

RAV is flexible in its approaches to support and will provide the required tools and supports to ensure the learner is supported through their journey to complete the course. This includes support across administration, career planning, financial payment plans, personal development needs including counselling or mediation services, and learner support provided by a diverse team of support staff.