Course overview

Learn to navigate workplace conflict with confidence

Master the art of navigating workplace conflict with confidence through our dynamic interactive workshop tailored for team leaders and managers. Conflict is an inevitable part of any work environment, but when unaddressed, it can undermine productivity, damage relationships, and erode workplace culture. This training equips you with a practical framework to recognise conflict early, understand various types of disagreement, and respond professionally using proven negotiation strategies. You’ll develop essential skills in effective communication, collaborative problem-solving, and self-care techniques to manage both challenging situations and your own emotional wellbeing. By the end of the workshop, you will be empowered to transform workplace conflict into opportunities for growth, stronger collaboration, and positive team outcomes.

Who should attend

This course is designed for workplace leaders, including:

• Team leaders and managers in community, education, health, or business sectors
• Supervisors who want to strengthen their conflict management and negotiation skills
• Professionals responsible for maintaining workplace harmony and performance

Course structure

By completing this workshop, you will:

• Understand the dynamics of conflict and how to identify it in the workplace
• Gain awareness of your own reactions and conflict style
• Learn practical strategies for managing conflict across different workplace situations
• Apply negotiation tools to achieve outcomes that support all parties
• Implement a collaborative, solution‑focused approach to conflict resolution
• Use self‑care strategies to manage the emotional impact of conflict situations

About the presenters

Astrid Horter is the Program Leader for Learning Delivery at Relationships Australia Victoria (RAV). With qualifications in law and psychology, Astrid is an experienced Family Dispute Resolution Practitioner (FDRP), child consultant, and mediator. She leads accredited training programs, provides external supervision, and has extensive experience as a trainer, facilitator, and manager in community organisations.

Adrien March is a Family Dispute Resolution Practitioner with expertise in mediation, facilitation, and dispute resolution research. She has worked extensively with rainbow families, high‑conflict disputes, and brings strong training experience in FDR, NMAS programs, and professional coaching.

Cath Tregillis is a highly experienced FDRP and trainer with a background in dispute resolution and family therapy. She has delivered mediation and restorative processes across family, community, and workplace contexts, and currently contributes to RAV’s mediation training and assessment programs.

Enrolment and course access

When you register, you’ll be taken to our secure payment gateway to finalise your enrolment. A Moodle account (our Learning Management System) will be created for you, where you’ll access all workshop details and resources.

Please note:

• Registrations close 48 hours before the workshop
• Payment is required at least 2 business days before the training date
• If paying by invoice, proof of payment must be received 24 hours in advance

Technical requirements

To participate in the online workshop, you’ll need access to:

• A desktop or laptop computer
• Reliable internet connection
• Headphones (recommended)
• Microphone and speakers
• A built-in or external webcam

Contact us

For further details or questions, please contact our Centre for Learning and Innovation:

• Phone: (03) 8573 2222
• Email: [email protected]