Accredited Training

Negotiation and Conflict Management in the Workplace: Self-Paced Course

Location
Online
Duration
Self-Paced: 15 Hours
Micro-Course: 30 Minutes
Fees
Self-Paced: $250 including GST
Micro-Course: Free of charge
Register online Free micro course

Course overview

Equip yourself to navigate difficult conversations and challenging situations at work. This course is for anyone who wants to learn the basic counselling techniques needed to manage challenging interactions with a friend, family member, colleague, or employee. You'll gain the confidence to provide support and identify when further professional help is needed, making a real difference in people's lives.

Who should attend

This comprehensive self-paced course is ideal for anyone leading teams or managing staff in the workplace.

Course structure

The course is designed for a self-paced learning experience, allowing you to complete it on your own schedule.

  • The course takes approximately 2 to 3 hours to complete.
  • Throughout the course, you’ll participate in learning activities that will help you to apply the course content to your own context.
  • This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away.
  • You will have access to the course content for 12 months from the date you commence the first module.

 

After completing this course, you’ll receive the following course completion awards:

  • A certificate of completion for your records.
  • A digital micro-credential badge, which can be displayed on your LinkedIn profile, resume, CV, or email signature to share your accomplishment with colleagues and professional networks.

Preview the course

This free, 5 to 10-minute online micro-course offers a preview of our comprehensive Negotiation and Conflict Management in the Workplace self-paced course. It is designed to introduce you to practical strategies for managing conflict in different situations. 

 

Upon completion, you'll receive a certificate of completion and a digital micro-credential badge to share with your professional network. This micro-course is available anytime and is free of charge. Simply register and follow the prompts. An account will be automatically created for you in our Learning Management System (Moodle), which serves as your online learning hub.

Enrolment and course access

When you register, you will be directed to a payment gateway to finalise your enrolment. After payment, a new account will be created for you in our Learning Management System (LMS), Moodle. Your Moodle account is your online learning hub where you can access this course and other professional development programs.

FAQs

What are self-paced courses?
RAV's self-paced courses are online training programs that allow you to learn at your own pace. These courses are designed to be completed within a 12-month period and cover various topics related to family relationships, mental health, and professional development.
What topics are covered in these courses?

The courses cover a range of topics, including:

  • Professional boundaries in therapeutic and care work
  • Conducting family dispute resolution online
  • Property and financial matters in family dispute resolution
  • Working with dads
  • Casual counselling
  • Managing challenging behaviours
  • Negotiation and conflict management in the workplace
  • Leading difficult conversations
  • Understanding and preventing vicarious trauma
  • Understanding grief
  • Working with clients experiencing grief

Additionally, RAV offers free micro-courses that provide a preview of the comprehensive courses.

How do I register for a course?

To register:

  1. Visit the specific course page on the RAV website.
  2. Click on the "Register" button.
  3. Complete the registration form and payment process.
  4. An account will be automatically created for you in RAV's Learning Management System (Moodle), where you can access the course materials.
What is the cost of these courses?
The comprehensive self-paced courses are priced at $250 including GST. The micro-courses are free of charge.
Will I receive a certificate upon completion?

Yes. Upon completing a course, you will receive:

  • A certificate of completion for your records.
  • A digital micro-credential badge that can be displayed on your LinkedIn profile, resume, CV, or email signature.
How long do I have access to the course materials?
You will have access to the course content for 12 months from the date you commence the first module.
Can I preview a course before committing?
Yes. RAV offers free micro-courses that showcase key elements from the comprehensive self-paced courses. These are ideal for anyone who wants to learn about the topics on offer before starting a comprehensive course.
Are these courses suitable for professionals?
Absolutely. The self-paced courses are designed for professionals in the community, health, and education sectors. They provide practical skills and knowledge applicable to various professional settings.
What technical requirements are needed?

To access the courses, you will need:

  • A desktop or laptop computer.
  • A reliable internet connection.
  • Headphones (recommended).
  • Microphone/speakers.
  • Webcam (built-in or external).
Who can I contact for support or more information?
For any inquiries or support, you can contact RAV's Centre for Learning and Innovation: Phone: (03) 8573 2222 Email: [email protected]
Relationships Australia Victoria acknowledges the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands and waterways of Australia. We support Aboriginal people’s right to self-determination and culturally safe services.

Centre for Learning and Innovation

FAQs and contact information

FAQs

Visit our FAQ page

Contact us

Reach our training team for enquiries.

Join our learning community

Receive the latest news, upcoming courses, events, and valuable resources directly to your inbox.

About Us

Training and courses

Training and courses