Train-the-Trainer Programs

RELATIONSHIPS AUSTRALIA VICTORIA

Centre for Learning and Innovation

Train-the-Trainer Programs

Build internal capability. Keep the standard.

RAV Train-the-Trainer packages accredit your staff to deliver specialist workshops in-house, on an annual licence, with ongoing clinical supervision and a named master trainer on call. You own delivery inside your organisation. We hold the standard.

THE MODEL, IN SHORT

Sustained internal capability, with ongoing oversight from RAV

Our Train-the-Trainer packages exist because a one-off workshop is rarely the right product for the workforces that need this content most. Where teams need shared language about trauma, family violence, or post-incident response on an ongoing basis, internal trainers do that better than external ones, provided the structure around them is sound.

Each package accredits two to four of your people to deliver a specific RAV workshop internally. Bundled into the annual licence: the two-day program itself, a complete materials suite, observation and sign-off by a RAV master trainer, monthly group clinical supervision, an annual refresher, and revocable accreditation. You retain control of when and how the training runs. We retain the levers to defend its quality.

A poorly resourced workplace cannot be made safe by training alone. We will say so before you commit.

PROGRAMS CURRENTLY AVAILABLE

Four packages, one framework

Each program shares the same accreditation backbone, with content, materials and supervision intensity tailored to the workshop being delivered. We will talk through the right shape with you before quoting.

Vicarious Trauma   Flagship

Equips internal trainers to deliver RAV’s established three-hour Vicarious Trauma workshop. It pulls apart the constructs the literature distinguishes and that practice often blurs: vicarious trauma, secondary traumatic stress, burnout, compassion fatigue and moral injury. The workshop builds shared language, surfaces early signs, and routes people to the supports your organisation already runs.

Best fit:  counselling agencies, frontline community services, health and social care, legal aid, child protection, and any workforce where staff hear difficult stories regularly.

Family Violence in the Workplace

Trains internal trainers to deliver workshops that build workforce awareness of family violence, the impact on staff and clients, and the obligations employers carry under Victorian and federal law. Practical content runs from identifying signs and responding to a disclosure, through leave provisions and workplace safety planning, to the pathway between an internal response and specialist support.

Best fit:  organisations taking seriously their obligations under family violence leave provisions, the Respect@Work positive duty, and Victorian workplace gender equality requirements.

Critical Incident Debriefing

For organisations whose staff face critical incidents in the course of their work. Trains internal facilitators to lead structured post-incident support, run team-level conversations after an event, identify staff who need onward clinical referral, and brief managers on what to do and what to avoid. The package draws on current evidence-based practice for post-incident support, and we discuss with you, openly, what the workshop reasonably claims to do and what it does not.

Best fit:  healthcare, emergency services support, schools, transport, financial services, and any sector where adverse events are part of the work.

Facilitating a Therapeutic Support Group

Trains experienced staff to design and run therapeutic support groups in-house. It covers setting up the group, contracting with participants, holding the work week to week, working with disclosure, managing group dynamics, and handling endings. This package sits differently to the others. Group facilitation is an ongoing clinical activity rather than an awareness workshop, so the licensing model and supervision intensity are calibrated accordingly, and we talk through the right structure with you before quoting.

Best fit:  community health, mental health services, alcohol and other drug services, family violence services, and settings running ongoing groups for people affected by trauma, grief or significant transitions.

WHAT EVERY PACKAGE INCLUDES

The accreditation backbone

Every Train-the-Trainer package is built on the same eight elements. They are bundled into the licence fee, not sold as add-ons, because the structure works only when all of them are in place.

• Two-day Train-the-Trainer program. Theory, stance and holding the room on day one. Delivery practice, scenario role plays, fidelity standards and trainer self-care on day two. One-day versions of this content are theatre and are not offered.
• Pre-program preparation. Attendance at the workshop as a learner, a core reading list, and a short written piece reviewed by your master trainer before the program begins. This surfaces candidates who have not yet sat with the material.
• Co-delivery and accreditation pathway. Observation, paired co-delivery, then solo delivery with the master trainer observing. Written accreditation is granted only when the master trainer is satisfied across content accuracy, pacing, disclosure handling, containment and referral discipline.
• Licensed materials suite. Facilitator guide with scripted opens and closes and a decision tree for predictable disruptions, participant workbook, locked slide deck, worksheets, pre-session readiness checklist, post-session debrief template, evaluation forms and a current Australian resources list.
• Monthly clinical supervision. Group supervision for your trainer cohort, delivered by RAV’s clinical supervision arm, with a senior clinician who sits outside your line management chain. Capped at six to eight per group. Attendance is a recertification requirement.
• Master trainer on call. A named master trainer is available to your accredited trainers during every delivery, for incident escalation and complex disclosures. Spot observation happens at least annually, more often in the first year.
• Annual refresher and recertification. A half-day refresher, master trainer observation, supervision attendance and a brief reflective summary. Recertification is granted in writing by RAV each year. It is not automatic.
• Quality assurance and incident review. Materials are version controlled centrally and pushed to all licensees on update. Participant evaluations are reported quarterly. Critical incidents are reviewed in a no-blame format, with findings fed back into the facilitator guide.

IS THIS THE RIGHT PRODUCT FOR US

The first conversation is a screening conversation

Train-the-Trainer is the right product for some organisations and the wrong product for others. The decision matters more than the order. Where the structure is not yet in place to support internal trainers, a RAV-delivered workshop is usually the better starting point, and we will say so.

You will get value from this if

• You have nominees with clinical, counselling, social work or comparable training, or substantial experience facilitating sensitive content.
• An active Employee Assistance Program or equivalent confidential support is available to all staff.
• Supervision structures exist for trauma-exposed roles, even where informal.
• Leadership endorsement is visible, not just HR sponsorship.
• You can release nominees from operational work for the program, the co-delivery phase and ongoing supervision.
• You have an incident reporting system that can capture training-related events.

Limitations we name openly

• An awareness workshop, however well delivered, is not on its own a prevention strategy for the organisation.
• This product does not discharge psychosocial obligations under the Victorian OHS amendment regulations or the federal Code of Practice.
• A well-delivered session can still result in a participant needing support afterwards. The pathway matters, not whether it happens.
• Internal trainers carry dual relationships with colleagues in the room. The package mitigates this. It does not remove it.
• Training cannot compensate for caseloads, supervision quality or leadership behaviour that are not being addressed.

HOW WE WORK WITH YOU

From first contact to accredited delivery

1. An initial screening conversation. We ask about your existing EAP, supervision structures, leadership endorsement, your nominees, and your capacity to release them. We are honest if the package is the wrong fit, and we offer an alternative when it is.
2. Customised proposal. Pricing is tiered by sector. We do not flat-price across community, government and corporate. Content, materials and supervision intensity are tailored to your sector, your nominees’ backgrounds, and the workshop being delivered.
3. Trainer selection and approval. Your organisation nominates trainer candidates. RAV approves them in writing, after a structured conversation, before the program begins. Approval is not a formality.
4. Pre-program preparation, then the program. Approved candidates complete the reading, attend the workshop as a learner, and submit the written piece. The two-day program then runs, with master trainer observation throughout.
5. Co-delivery, sign-off and ongoing partnership. Observation, co-delivery, then solo delivery with sign-off. After that, monthly supervision, the master trainer on call, spot observation, the annual refresher, and written recertification each year. The licence continues for as long as the standard is held.

SPEAK WITH US

Let’s talk about what your organisation actually needs

Whether you already know which package fits or you are not sure where to start, the first conversation is the same. We listen, we ask the screening questions, and we recommend honestly. Sometimes that is a Train-the-Trainer package. Sometimes it is a RAV-delivered workshop, or a different RAV product entirely.

Contact us now for a proposal customised to your organisational needs.

Centre for Learning and Innovation

Relationships Australia Victoria

[email protected]